This Refund Policy (“Policy”) outlines the conditions under which WindowsKeys (“Company,” “we,” or “us”) offers refunds for digital products purchased through our online shop (“Website”). By accessing or using the Website, you agree to the terms of this Policy.
- Eligibility for Refunds
1.1. Our products are digital goods delivered via email. As such, we offer refunds only for unused products within 7 days of purchase.
1.2. To be eligible for a refund, you must not have used or activated the product or its license key. Once the product or license key has been used or activated, we cannot issue a refund.
- Refund Process
2.1. If you meet the eligibility criteria outlined above, please contact us at [email protected] or on our website’s live chat within 7 days of purchase to request a refund. Include your order details and a description of why you are requesting a refund.
2.2. We will review your request and, if approved, process the refund within a reasonable timeframe. Refunds will be issued in the original form of payment used for the purchase.
2.3. Please note that we may need to verify your eligibility for a refund and may request additional information to validate your claim.
- Exclusions
3.1. Refunds will not be provided if:
The product has been used or activated.
The request for a refund is made after 7 days from the date of purchase.
The product was purchased from a third-party retailer or distributor. In such cases, please refer to their refund policy.